Missed Call Statistics UK (2026)
Cited statistics on missed business calls in the United Kingdom. Missed call rates, average lost revenue, sector breakdowns and the impact on small and mid sized UK businesses.
Updated . Refreshed each quarter. Citations welcome.
Key statistics
estimated annual cost of missed business calls to the UK economy.
average value of a single missed call for a UK trades business.
of UK consumers will not leave a voicemail if a business does not answer.
of UK small businesses say missed calls are their single biggest source of lost revenue.
average missed calls per day at a typical UK plumbing or electrical business.
About this report
Missed calls cost United Kingdom businesses billions of pounds every year. This page collects the most cited UK specific figures on missed call rates, lost revenue and the impact on small business operators. Each statistic carries a source and a year so it can be quoted accurately.
Where comparable UK figures do not exist we have flagged the global or United States equivalent and noted it inline. Where a figure is internal Boafo data from our UK tenant base, that is labelled explicitly.
Journalists, bloggers and analysts are welcome to quote any statistic on this page. We ask only that you link back to the original source.
Headline UK figures
estimated annual cost of missed business calls to the UK economy.
of UK SMBs say missed calls are their biggest source of lost revenue.
of inbound calls to UK SMBs go unanswered on the first attempt.
of UK consumers refuse to leave voicemail.
Sector breakdown for UK trades and home services
Missed call data for UK plumbers, electricians, locksmiths and other home services where the phone is the primary booking channel.
average missed calls at a typical UK plumbing or electrical business.
average ticket value of a missed call at a UK trades business.
average revenue leaked from missed calls at a UK trades SMB.
of UK home services callers will call the next business on Google if their first call is not answered.
After hours and weekend patterns in the UK
of UK SMB calls arrive outside 9 to 5 business hours.
of UK inbound business calls land on weekends.
higher conversion rate on out of hours leads versus 9 to 5 leads for UK home services.
Consumer behaviour in the UK
of UK consumers refuse to leave a voicemail.
of UK consumers expect a response from a business inside one hour.
of UK consumers say they will switch to a competitor after a single missed call.
What it costs UK businesses to fix the problem
average fully loaded cost of a single part time UK receptionist.
per minute charged by leading UK human virtual receptionist services.
typical monthly cost of an AI receptionist for a UK SMB.
median payback period for an AI receptionist at a UK home services SMB.
Methodology and citations
Internal Boafo UK figures are drawn from production call logs across 126 active UK tenants between January 2025 and May 2026. Sample sizes are noted next to each figure.
Third party UK figures are quoted from the most recent public report available at publication, including Ofcom, the Federation of Small Businesses, the Institute of Customer Service and BT Business.
Citation block
Copy this and use it in your article, deck or report. Replace the figure with the statistic you want to quote.
According to Boafo Agent's Missed Call Statistics UK (2026) (updated 2026-06-27), [statistic here]. Source: https://ai.boafo.digital/missed-call-statistics-uk
Frequently asked questions
How much do missed calls cost the UK economy?
BT Business and YouGov estimated the annual cost at around 30 billion pounds in their most recent UK SMB survey.
What is a missed call worth for a UK trades business?
Boafo internal data across 58 UK trades tenants puts the average ticket value at 280 pounds, with weekly leaked revenue around 5,600 pounds per business.
Why do UK consumers refuse to leave voicemails?
Ofcom data shows 69% of UK consumers will not leave a voicemail. The most cited reasons are an expectation of immediate response and a preference for text or web chat alternatives.
Are these figures UK specific?
All headline figures on this page are UK specific. Where a UK figure does not exist we have flagged the global or United States equivalent inline.
Can I quote these statistics?
Yes. Please cite the original source listed next to each figure and link back to this page when you quote a Boafo internal figure.
How often is this page updated?
Once per quarter. The Updated date at the top of the page is the most recent refresh.
Where can I find UK customer service statistics?
See our companion page at /customer-service-statistics-uk for cited UK customer service data.
Do you have a downloadable version?
Email research@boafo.digital and we will send a CSV with sources and links.
Need a custom data pull?
We can run sector or region specific cuts of our internal benchmark data for journalists, analysts and customers. Get in touch and we will share methodology and a CSV.