Shipper Back Office Automation Without Adding More Headcount
Boafo Agent automates the repetitive back-office work that drowns shipper teams, tracking updates, customer enquiries, exception triage and quote requests, so your humans focus on the cases that move margin.
Live in production with real customers. Trained on your business before launch.
What's getting in the way today
- CSRs spend hours every day on 'where is my parcel' calls.
- Exception handling is reactive and inconsistent across reps.
- Quote requests stack up overnight and lose to faster competitors.
- Peak season needs 30% more headcount you can't hire.
- Customer wait times spike exactly when demand is highest.
How AI back-office automation works for shippers
Boafo Agent integrates with your TMS, carrier data and ticketing tools to handle the highest-volume back-office workflows on your behalf.
It answers tracking queries instantly, triages delivery exceptions against your rules, generates first-pass quotes and escalates the complicated cases to your team with full context.
Everything goes through your branded chat, email or voice channels, so customers never feel they're talking to a machine, and your CSRs stop drowning in repetitive tickets.
Example conversation
Why teams choose Boafo Agent for this
Tracking on autopilot
Instant, accurate WISMO answers across carriers.
Exception triage
Categorises and routes delivery issues against your rules.
First-pass quoting
Generates indicative quotes 24/7 with human approval on flag.
Peak-ready
Scales overnight without recruitment cycles.
Branded customer experience
Your tone, your colours, in chat, email and voice.
Full audit trail
Every interaction logged for compliance and QA.
Where the ROI shows up
For a shipper handling 5,000+ tickets a month, automating the repetitive 70% pays for the platform many times over before peak season even starts.
AI back-office automation vs adding seasonal headcount
| Feature | Boafo Agent | Seasonal CSR headcount |
|---|---|---|
| Time to scale | Instant | 4-8 week recruit |
| Cost per resolved ticket | Pence | £3-£6 |
| Coverage | 24/7 | Shifted hours |
| Consistency | Same answer every time | Varies by rep |
| Audit trail | Full transcript | Variable |
| Peak elasticity | Unlimited | Recruitment-bound |
Industry examples
Parcel carriers
Handles WISMO, redelivery booking and depot exception triage 24/7.
E-commerce 3PLs
Resolves merchant tracking enquiries and routes warehouse exceptions to operations.
Freight forwarders
Generates first-pass quotes from RFQ emails and escalates margin-sensitive lanes to a broker.
Last-mile delivery
Books re-attempts, captures access notes and routes complaints to QA.
Courier brokers
Routes shipper enquiries by service tier and books test consignments.
Pallet networks
Automates POD chasing and consignee call-back booking.
Live with UK shippers and logistics teams handling WISMO, exceptions and quote enquiries through branded AI channels.
Read customer stories →Answer every call, qualify the caller, book the meeting.
Learn more →Score and route inbound leads the moment they land.
Learn more →Turn website visits and replies into booked time on your calendar.
Learn more →Run discovery, follow up, and progress deals 24/7.
Learn more →Resolve tier-1 questions instantly across phone, chat, and email.
Learn more →One agent across your phone, site, and inbox, trained on your business.
Learn more →Frequently asked questions
Will this integrate with our TMS?
Yes, we integrate with major TMS, WMS and carrier APIs via webhook or direct connector. We confirm scope during discovery.
What about complex exceptions?
The AI categorises and either resolves or escalates with the full case file to your operations team, no information loss.
Does it replace our CSRs?
No, it removes the repetitive 70% so your CSRs handle the high-value 30% well. Most teams reallocate, not reduce.
How is data secured?
All conversations are scoped to your tenant with row-level security. You control retention and export.
Can it handle voice and chat?
Yes, branded chat widget, voice phone line and email channel. Same AI Employee across all three.
How long to go live?
Two to four weeks for a full back-office deployment depending on integrations.
What's the pricing model?
Flat monthly plus a one-off onboarding for integration work. No per-ticket metering on standard tiers.
What outcomes do shippers see?
60-85% deflection on WISMO, sub-second first response and large CSR-hour reallocations to revenue-protecting work.