AI for Logistics Companies That Captures Every Quote Request, Even Overnight
Boafo Agent gives logistics, freight, courier and 3PL companies a branded AI Employee that answers the website, captures pallet and shipment quote requests, handles 'where is my parcel' chat and qualifies enterprise shipper enquiries, 24/7 across UK, US, Canadian and European time zones.
Live in production with real customers. Trained on your business before launch.
What's getting in the way today
- Quote requests pile up overnight and lose to the carrier that replies first.
- Dispatch and ops get pulled into repeat 'where is my parcel?' chat all day.
- Enterprise shipper enquiries wait days for a first response.
- Peak season spikes overload customer service and burn out the team.
- Generic chatbots can't handle freight inputs like pallets, weight, postcodes or pickup windows.
How a Boafo AI Employee works for a logistics company
We train an AI Employee on your services, lanes, vehicle types and rate-card basics. It lives in a branded widget on your site and answers every visitor in seconds.
For quote requests, it collects the inputs your sales team would ask for: pallet count, weight, dimensions, collection and delivery postcodes, deadline, special handling. The clean brief lands in your inbox and Google Sheets, ready to price.
For tracking enquiries, it points customers to the right consignment number or status page and only escalates the genuine exceptions to dispatch.
For enterprise shipper enquiries, it qualifies against your ICP (volumes, lanes, contract size) and books a discovery call straight into your sales team's Google Calendar.
Example conversation
Why teams choose Boafo Agent for this
Quote-ready briefs
Pallets, weight, postcodes and deadlines collected before sales touches the lead.
24/7 first-response
Quotes captured overnight are in your inbox by 7am, ahead of competitors.
Tracking deflection
Routine 'where is my parcel?' chat handled without pulling dispatch off the floor.
Peak season cover
Conversation volume scales without adding seats to the customer service team.
B2B qualification
Enterprise shipper enquiries scored against volumes, lanes and contract size.
TMS-ready
Webhook into your TMS or CRM; out of the box delivery via email and Google Sheets.
Where the ROI shows up
In logistics, the carrier that quotes first usually wins the load. A Boafo AI Employee captures and qualifies every quote request the moment it arrives, day or night, and pays for itself the first time it wins a B2B contract you would otherwise have missed.
AddressCore runs a Boafo AI Employee in production today, capturing enquiries and qualifying customers from a branded widget.
Read customer stories →Frequently asked questions
Will it give exact freight quotes?
No. It collects the inputs your sales team needs (pallets, weight, postcodes, deadlines, handling) and sets a clear response-time expectation. Your team prices the load.
Can it integrate with our TMS?
Yes. Leads are delivered to email and Google Sheets out of the box, and we support a webhook into your TMS or CRM for tighter integration.
Does it handle tracking questions?
Yes, for routine status enquiries it points customers to the right consignment or status page, and escalates real exceptions to dispatch.
Can we route different enquiry types to different teams?
Yes. Pallet, parcel, international and enterprise enquiries can each be routed to the right inbox or salesperson.
How long to go live?
Most logistics customers are live within a week once we have your services and rate-card basics.
What does it cost?
Plans start at £99 per month flat with unlimited conversations. Setup, training and Google Calendar wiring are included.