Logistics Customer Service Automation That Deflects the Boring Tickets
Boafo Agent automates the repetitive 70% of logistics customer service, WISMO, exceptions, returns and quote enquiries, so your agents handle the cases that actually need a human.
Live in production with real customers. Trained on your business before launch.
What's getting in the way today
- WISMO tickets dominate every queue and burn agent time.
- Inconsistent exception handling damages NPS.
- Returns enquiries spike out-of-hours and on weekends.
- Quote requests sit in shared inboxes for hours.
- Peak season blows out wait times no matter how you staff.
How logistics customer service automation works
Boafo Agent connects to your TMS, carrier APIs and CRM to answer customer enquiries instantly across chat, email and voice.
It resolves WISMO, redelivery booking, returns and quote enquiries against your rules, and routes the cases that need judgement to a named human with full context attached.
Customers get a consistent, on-brand experience around the clock, and your team stops drowning in tickets nobody enjoys handling.
Example conversation
Why teams choose Boafo Agent for this
60-85% WISMO deflection
Resolves tracking questions instantly across carriers.
Always-on
24/7 cover for weekends, nights and peak.
Branded experience
Your colours, your voice, your tone, on every channel.
Clean human handoff
Escalations land with full context, no information loss.
CRM-friendly
Pushes structured cases into Zendesk, Freshdesk or your CRM.
Peak elastic
Scales infinitely with demand, no recruiting cycle.
Where the ROI shows up
Most logistics teams find the deflection rate alone pays for the platform in the first quarter, before counting reduced peak headcount.
AI customer service automation vs traditional ticketing
| Feature | Boafo Agent | Manual ticketing only |
|---|---|---|
| WISMO resolution | Seconds | Hours |
| Coverage | 24/7 | Office hours + on-call |
| Returns intake | Self-service in chat | Email back-and-forth |
| Quote turnaround | Minutes | Hours to days |
| Per-ticket cost | Pence | £3-£6 |
| Brand voice | On-brand | Varies by agent |
Industry examples
Parcel carriers
Deflects WISMO and redelivery booking instantly.
E-commerce brands
Returns, refunds and order changes self-served in chat.
3PLs
Merchant tracking enquiries and warehouse exceptions handled 24/7.
Freight forwarders
First-pass RFQ replies with margin-flag escalation.
Pallet networks
Consignee POD lookups and damage claim intake.
Courier brokers
Service-tier quoting and booking automation.
Live with UK shippers and 3PLs handling WISMO, returns and exception triage through branded AI channels.
Read customer stories →Answer every call, qualify the caller, book the meeting.
Learn more →Score and route inbound leads the moment they land.
Learn more →Turn website visits and replies into booked time on your calendar.
Learn more →Run discovery, follow up, and progress deals 24/7.
Learn more →Resolve tier-1 questions instantly across phone, chat, and email.
Learn more →One agent across your phone, site, and inbox, trained on your business.
Learn more →Frequently asked questions
Will it integrate with our carriers?
Yes, direct API or webhook into major UK and global carriers and TMSes.
What does it do with returns?
Generates the returns label, captures reason codes, books a collection if needed and pushes a clean case to your refunds team.
Does it replace our team?
No, it absorbs the repetitive 70% so your team handles the high-value 30% well.
How is the brand controlled?
You own the tone, the colours and the escalation rules. We tune weekly based on real conversations.
What channels are supported?
Chat widget, email and voice phone line out of the box.
How long to deploy?
Two to four weeks for a full automation depending on integrations.
What about peak?
AI scales infinitely with demand, no recruiting cycle, no overtime.
What's the pricing model?
Flat monthly plus one-off integration onboarding. No per-ticket metering on standard tiers.