AI Customer Service Built for Logistics and Transport Companies
Boafo Agent answers tracking questions, sends delivery updates and qualifies new shipper enquiries the moment they land on your site, 24 hours a day, so your dispatch team can focus on moving freight.
Live in production with real customers. Trained on your business before launch.
What's getting in the way today
- Drivers and dispatch get pulled off the road to answer the same 'where is my parcel?' questions all day.
- Customers wait hours for a tracking update and call a competitor instead.
- After-hours enquiries pile up overnight and the team starts Monday already behind.
- New B2B shipper requests sit in a shared inbox until somebody has a quiet moment, which never comes.
- Peak season multiplies the volume, but you can't hire a temporary support team that knows your routes.
How a Boafo AI Employee handles logistics customer service
We train an AI Employee on your services, routes, tracking links, delivery windows and FAQs. It lives in a branded widget on your site and replies to every enquiry within seconds, in your tone of voice.
Routine tracking and delivery questions are answered instantly, often with a direct link to the customer's shipment, so the customer leaves happy and dispatch is never interrupted.
New shipper and quote requests are qualified on the spot. The AI captures cargo type, weight, lanes and timing, then routes the lead to your sales team with the full conversation attached.
When a conversation needs a human, a delay, a damage claim, a sensitive freight question, the AI hands off cleanly to the right team with everything the customer has said in one place.
Example conversation
Why teams choose Boafo Agent for this
Instant tracking answers
Customers get shipment status in seconds without a single inbound call to dispatch.
Around the clock cover
Out-of-hours, weekends and bank holidays, the AI is on duty so nothing falls through.
Qualified shipper leads
Every B2B enquiry arrives with cargo, lanes, volume and contact details, ready to quote.
Clean human handoff
Escalations land in your team's inbox with the full conversation, not a one-line summary.
CRM and TMS integration
Leads and conversations flow to Google Sheets, your CRM and your TMS via simple webhooks.
Multilingual
Replies to international customers in their language without growing headcount.
Where the ROI shows up
Logistics teams typically free up a full operator's worth of time in the first month, recover B2B enquiries that used to vanish overnight, and stop losing customers to faster-replying competitors during peak season.
Live with UK pallet networks, courier brands and last-mile operators. Handles tracking, qualification and out-of-hours cover without ever pretending to be human.
Read customer stories →Answer every call, qualify the caller, book the meeting.
Learn more →Score and route inbound leads the moment they land.
Learn more →Turn website visits and replies into booked time on your calendar.
Learn more →Run discovery, follow up, and progress deals 24/7.
Learn more →Resolve tier-1 questions instantly across phone, chat, and email.
Learn more →One agent across your phone, site, and inbox, trained on your business.
Learn more →Further reading
In-depth guides on this topic, written for owners and operators.
A practical playbook for couriers, freight brokers and 3PLs swamped by 'where is my parcel?' calls.
Read the guide →Why missed pickup calls hurt margins more than missed deliveries, and what to do about it.
Read the guide →Round-the-clock cover used to mean two extra people on nights. Here is what it looks like now.
Read the guide →Frequently asked questions
Will the AI give wrong tracking information?
No. It pulls status from your tracking link or TMS webhook. If a shipment is not found, it captures the reference and hands off to your team rather than guessing.
Can it handle damage or delay complaints?
It collects the facts, sets an honest expectation about response time, then escalates to the right team. It never approves refunds or claims on its own.
Does it integrate with our TMS?
Yes. Out of the box it delivers leads via email and Google Sheets, and we wire it into your TMS or CRM via webhook during onboarding.
What languages does it support?
English by default, with Spanish, French, German, Polish and others available on request, useful for cross-border freight.
How quickly can we go live?
Most logistics customers are live in a week once we have your tracking link, service areas and a list of frequent questions.
Can it qualify enterprise shipper enquiries?
Yes. We build a tailored qualifying flow around your ideal customer (lanes, volume, cargo type, frequency) so sales only sees fit-to-buy leads.
Will it replace our dispatch team?
No. It removes the repetitive 'where is my parcel' work and after-hours load so dispatch can focus on operations.
How is pricing structured?
Flat monthly plans starting at £99/month. No per-message fees, so peak-season spikes do not blow up your bill. See full pricing on the pricing page.