AI for Insurance Brokers That Qualifies Policy Enquiries and Books Broker Calls Around the Clock
Boafo Agent gives commercial and personal lines insurance brokers a branded AI front line that answers policy enquiries, qualifies new business and renewals against your appetite and books broker calls, 24 hours a day, without ever giving regulated advice.
Live in production with real customers. Trained on your business before launch.
What's getting in the way today
- Brokers get pulled into vague first-touch calls instead of placing business.
- Out-of-hours enquiries (van, fleet, property, professional indemnity) cool off before Monday.
- Renewal enquiries deserve a real conversation, but they queue behind new business in the inbox.
- Web forms ask three questions and miss the appetite data you actually need.
- Cheap chatbots are a regulatory risk because they slip into advice the moment they're unsure.
How a Boafo AI Employee works for an insurance broker
We train an AI Employee on your lines (motor, fleet, property, professional indemnity, public liability, cyber, healthcare, marine, specialty), your panel, your appetite per line and your broker rota.
Policy enquiries are qualified against your appetite. The AI captures the data you actually need: cover required, sums insured, claims history, occupation, sector, fleet size, premises, current insurer and renewal date. It never quotes and never gives advice, but it always books the right broker.
Renewal enquiries are recognised and routed to the renewing broker with the current policy reference attached.
Claims first notification is taken as a structured FNOL: policy, date of loss, detail, third-party detail, witnesses, then escalated to claims handler.
Out-of-hours and weekend cover is the same agent on the same rules, with explicit FCA-friendly framing. See after-hours answering service for the rota detail.
Example conversation
Why teams choose Boafo Agent for this
24/7 qualified front line
Every enquiry qualified in seconds, day or night, against your appetite.
Books the right broker
Commercial, personal, claims and renewals routed correctly.
Never gives advice
Trained to scope and qualify, not to opine. Anything regulated is escalated.
FNOL ready
Claims first notification taken in a structured format and escalated to claims handler.
Renewal protection
Renewal enquiries routed to the renewing broker with the policy reference.
Compliance-friendly
Conversations stored with strict row-level security and full audit trail.
Where the ROI shows up
Brokers live on commission and renewals. Boafo Agent protects both: it captures new business out of hours when competitors don't, and it routes renewal enquiries to the renewing broker before the customer goes direct. Use the AI lead qualification page for the qualifying engine, and AI receptionist pricing for the plans.
Boafo Agent vs a web form and an inbox for brokers
| Feature | Boafo Agent | Web form plus inbox |
|---|---|---|
| Replies 24/7 | Yes, in seconds | Next business day |
| Qualifies against your appetite | Lines, sums, claims, sector | Whatever the customer typed |
| Books the right broker | Direct into broker's diary | Manual triage |
| Renewal routing | To the renewing broker with policy ref | Same pile as new business |
| FNOL | Structured FNOL to claims handler | Email back and forth |
| Compliance | Never advises, audit trail logged | Variable, depends on responder |
What an AI front line changes for a broker
Illustrative for an 8-broker firm handling around 100 enquiries a week.
| Line item | Boafo Agent | Web form plus inbox |
|---|---|---|
| Out-of-hours new business | Captured and qualified | Lost to direct insurers and competitor brokers |
| Broker first-touch time | Cut 50 to 70% | Daily time sink |
| Renewal protection | Renewing broker engaged early | Customer goes direct |
| FNOL turnaround | Structured, same hour | Email tennis across the team |
| Monthly cost | From £99/month flat | Broker time that should be earning commission |
Numbers are illustrative.
Is this right for an independent broker?
Yes. An independent broker competes with direct insurers and much larger brokerages on response time and on quality of conversation. Boafo Agent gives both, around the clock, for a flat fee.
How it scales as you add lines and brokers
Add a new line, take on a specialist, expand into a new region and the AI updates overnight, routing by line and renewing broker automatically.
Setup, training and go-live
We crawl your website, ingest your lines, panel and appetite, agree the qualifying questions per line with compliance and connect to your broking system or Google Calendar. Most brokers are live within a week.
How brokers use Boafo Agent
New commercial enquiry
Qualifies against appetite, books the right broker.
Personal lines enquiry
Triages motor, home and travel, books a broker call.
Renewal enquiry
Routes to the renewing broker with the policy reference.
Claims first notification
Structured FNOL taken and escalated to claims handler.
Mid-term adjustment
Captures the change and routes to the policy broker.
Compliance Q&A
Answers general questions about cover types without giving advice.
Document and Statement of Fact chase
Soft chases outstanding documents and signed declarations.
Cross-sell prompt
Surfaces relevant lines (cyber on a PI client, fleet on a single van) for the broker to follow up.
Pros and cons
Boafo Agent
Pros
- 24/7 qualified front line
- Books the right broker
- Never advises, audit-trailed
- Flat £99/month
Cons
- Cannot replace the broker on the placement
- Custom binders still need a human
Web form plus inbox
Pros
- Familiar
- Nothing to set up
Cons
- Slow
- Out-of-hours business lost
- Renewals leaking to direct insurers
- Inconsistent qualification
Frequently asked objections
What happens when we miss enquiries?
In broking, missed enquiries become commission paid to a competitor or, worse, to a direct insurer. New business is hardest to win and easiest to lose to a faster broker. Renewal enquiries that sit in an inbox often end in the customer going direct. Boafo Agent answers every enquiry in seconds, qualifies against your appetite and books the right broker, protecting both new business and renewals.
Will it give advice and create a regulatory risk?
No, never. It is trained to scope, qualify and book, with explicit language about not giving advice. Anything regulated is escalated to a broker with the full conversation logged in your tenant.
Can it actually qualify against our appetite?
Yes. We load your appetite per line on setup, and the AI applies it consistently. Anything outside appetite is captured politely without burning a broker slot.
Does it integrate with our broking system?
Yes, via webhook, plus email and Google Sheets out of the box.
Is the FNOL it takes good enough for claims?
Yes. Policy, date of loss, detail, third-party and witnesses captured in a clean format, escalated straight to claims.
The bottom line for insurance brokers
Broking lives on first response and on quality of conversation. For £99/month Boafo Agent delivers both, around the clock, with the compliance posture broking demands. Book a 20-minute demo and we will show the AI qualifying a sample fleet enquiry for your firm on the call.
Industry examples
Commercial lines broker
Qualifies enterprise PI, cyber and property enquiries against panel appetite.
Personal lines broker
Triages motor, home and travel enquiries with rapid broker booking.
Specialty broker
Captures marine, aviation and high-net-worth enquiries with the discretion they require.
Healthcare insurance
Qualifies sector, headcount and current scheme, routes to the healthcare broker.
Fleet specialist
Captures vehicle count, driver profile and operating area, books a fleet broker.
Boafo Agent is live in production today, qualifying enquiries and booking broker calls with the full conversation attached. Case studies: insurance case study coming soon, see our existing customer stories.
Read customer stories →Answer every call, qualify the caller, book the meeting.
Learn more →Score and route inbound leads the moment they land.
Learn more →Turn website visits and replies into booked time on your calendar.
Learn more →Run discovery, follow up, and progress deals 24/7.
Learn more →Resolve tier-1 questions instantly across phone, chat, and email.
Learn more →One agent across your phone, site, and inbox, trained on your business.
Learn more →Businesses are adopting AI employees to reduce missed calls and improve response times.
An always-on team member that picks up the moment a customer reaches out, in any language, on any volume.
- Available 24/7
- Never misses a call
- Handles unlimited conversations
- Answers in seconds
Explore Solutions For Your Industry
See how teams in your sector are deploying AI Employees.
Quotes, tracking, dispatch handled around the clock.
Explore →Qualify enquiries, book viewings, never miss a lead.
Explore →Triage callers and schedule visits without taking staff off-floor.
Explore →Intake, scope, and book consultations for accountants and law firms.
Explore →Answer admissions questions and book tours 24/7.
Explore →Frequently asked questions
Does it give regulated advice?
No, never. It is explicitly trained to scope and qualify, with regulated questions escalated to a broker.
Can it qualify against our appetite?
Yes, per line, configured on setup.
Does it take FNOL?
Yes, in a structured format escalated straight to claims.
Will it route renewals to the renewing broker?
Yes, with the policy reference attached.
Does it integrate with our broking system?
Yes, via webhook, plus email and Google Sheets out of the box.
How much does it cost?
From £99/month flat. See AI receptionist pricing for the plans.
How quickly do we go live?
Most brokers are live within a week.
Is it secure for policy data?
Yes. Stored in your tenant only with strict row-level security, UK and EU data residency and encryption in transit and at rest.